Why is it taking so long to receive my order?
Our jewelry is meticulously crafted by skilled artisans in Los Angeles, ensuring that each piece is unique and handmade. Unlike mass-produced items from overseas, our jewelry is made-to-order, guaranteeing quality and exclusivity. However, this personalized approach requires additional time for receiving materials, multiple layers of craftsmanship, customization, and shipping. As a result, the production time may vary for different items. We strive to communicate promptly with our customers regarding any orders or items that may require more time. Please note that during sales and holidays, additional time may be needed to fulfill orders due to increased demand.
What is my order status?
Please check the date you placed your order and count 15 business days (this does not include weekends) from that date. If it has not been 15 business days, please allow us up to this time to receive your tracking details.
If it has been longer, please use the form above to inquire. We are more than happy to provide details into the status of your order.
How do I place a custom order?
Use this link to view examples of our work, learn more about the custom order process and place na order: CUSTOM ORDER
I need a repair, can you fix my jewelry?
- Yes, whether you purchased from us or have fine jewelry you'd like repaired or refurbished from elsewhere, we offer services to make your jewelry look brand new again.
- Please use the form above to detail your repair and/or refurbishing needs.
I have jewelry I did not buy from you but want refurbished, can you help?
Yes, we offer services to make your jewelry look brand new again. Please use the form above detailing your repair and/or refurbishing needs.