Repair Warranty

KING ME by PinkGrasshopper Custom Jewelry is hand-crafted and delicate. Our jewelry is manufactured by high-quality vendors, shared by some of your other favorite well-known fine jewelry brands, but proper storing and care on your end ensures longevity.

HERE IS WHAT WE RECOMMEND:

Please use appropriate care avoiding direct and prolonged contact with dust, pollution, cosmetics, water, lotions, perfumes, and chemicals. It's suggested to remove jewelry before taking a shower or swimming. We recommend storing your jewelry in the tarnish-proof box or bag we provide. Storing one piece per airtight container will help prevent oxidation.

To clean your jewelry, use a clean cotton or microfiber cloth to buff it gently. Do not use chemical cleaners as they can easily strip the gold finish.

Over time, the gold layer is likely to fade. This is a common and natural property that adds a unique sense of character to the piece but can also be refurbished. Don't fret when that happens, read below for information on refinishing and refurbishing.

 

 

REPLATING & REPAIR WARRANTY

SHOULD YOU NEED ANY REPAIR TO YOUR JEWELRY, PLEASE EMAIL KINGME@BYPINKGRASSHOPPER.COM TO DESCRIBE ISSUE & REQUEST RE-PLATING OR REPAIR. WE WILL DETERMINE WHETHER ITEM CAN BE REPAIRED AND IF NOT, WE MAY BE ABLE TO REPLACE ITEM DEPENDING ON AVAILABILITY; REPAIR & REPLACEMENT IS DETERMINED ON A CASE-BY-CASE BASIS. ALL REQUESTS TO RE-PLATE OR REPAIR MUST BE PRE-APPROVED. WE DO NOT ACCEPT RETURNS.

  • ANY REQUIRED RE-PLATING SHOULD BE CARRIED OUT AS SOON AS YOU NOTICE AN ISSUE WITH YOUR JEWELRY. CUSTOMER WILL BE RESPONSIBLE FOR RE-PLATING COST STARTING AT $20 USD PER ITEM (DEPENDS ON PRODUCT) + SHIPPING COST TO & FROM OUR FACTORY.  PLEASE EMAIL FOR CUSTOM ORDERS NEEDING RE-PLATE SERVICES. PRICES FOR RE-PLATING VARY.
  • ANY REQUIRED CRYSTAL REPAIR SHOULD BE CARRIED OUT AS SOON AS YOU NOTICE AN ISSUE WITH YOUR JEWELRY. CUSTOMER IS RESPONSIBLE FOR SHIPPING COST TO & FROM OUR FACTORY; COST TO REPLACE CRYSTALS STARTS AT $10.
  • ANY REQUIRED CHAIN OR CLASP REPAIR/REPLACEMENT SHOULD BE CARRIED OUT AS SOON AS YOU NOTICE AN ISSUE WITH YOUR JEWELRY. CUSTOMER IS RESPONSIBLE FOR SHIPPING COST TO & FROM OUR FACTORY; COST TO REPAIR OR REPLACE CHAINS AND CLAPS STARTS AT $20.
  • ANY REQUIRED EARRING POST REPAIR SHOULD BE CARRIED OUT AS SOON AS YOU NOTICE AN ISSUE WITH YOUR JEWELRY. CUSTOMER WILL BE RESPONSIBLE FOR POST REPAIR COST STARTING AT $20 USD + SHIPPING COST TO & FROM OUR FACTORY.
  • ANY REQUIRED LINK REPAIR SHOULD BE CARRIED OUT AS SOON AS YOU NOTICE AN ISSUE WITH YOUR JEWELRY. CUSTOMER WILL BE RESPONSIBLE FOR LINK REPAIR COST STARTING AT $40 USD + SHIPPING COST TO & FROM OUR FACTORY.
  • YOUR JEWELRY WILL BE REPAIRED AND RETURNED TO YOU AS SOON AS POSSIBLE. REPAIR TURN AROUND IS USUALLY 1-2 WEEKS AFTER WE CONFIRM RECEIPT OF ITEM & APPROVE REPAIR/RE-PLATING, INCLUDING SHIPPING TRANSIT TIME.